About DMM

Our Story

DMM was found in 1983 by T. J. Cloutier and is a second generation privately held Document Solutions Company. As a data-driven technology service provider with deep rooted expertise deploying business-critical communications, DMM specializes in transactional print and electronic delivery across multiple industries. Our advanced document processing and multi-channel delivery capabilities enable your company to create highly targeted communications that both engage your clients and drive revenue.

We love the strategy, specialized technology and tactics of creating multi-channel communications. Our customer-focused teams thrive on creating solutions that enhance document delivery and deliver positive results for our customers.

Compliance

Our facilities have the highest level of security protocols in the industry. DMM utilizes technical, physical and administrative safeguards to protect the confidentiality, integrity and availability of client information. DMM’s security safeguards include:

AICPA
HIPPA
ISO
ISO
G7

Leadership

Shared vision

For every position we hire experienced professionals who share our passion and commitment for delivering innovative solutions that consistently exceed our clients’ expectations. DMM’s management team consists of the three executive owners and a management team of industry professionals that bring value and leadership to the organization from multiple disciplines.

Photo caption, left to right: President & CEO, John Cloutier; SVP Sales & Strategy, Mark Cloutier; SVP Marketing & CX, Theresa Cloutier).

 
 

How We Work

The secret to our success is relationships.

Strong relationships with customers, business partners, and within our organization are what matter at DMM. Our size places us in the sweet spot of being large enough to deliver the latest technologies and handle the most complex documents, while maintaining a small business, customer-first mentality based on a nimble and flexible service model. That thinking means we treat each client’s business with the same care we do our own, with our effectiveness coming from deployment of carefully selected tactics based on proven industry expertise.

Why DMM

Security

Security & Privacy

DMM’s state of the art secured facilities are SOC 2, HIPAA, ISO27001, and PCI compliant. Our Data security procedures are top priority and include Secured File Transfer Protocol, restricted key card access, a strict visitor sign-in policy, employee back-ground checks and 24-hour video surveillance monitoring best practices. We conduct annual on-going third party risk assessments and client audits to ensure the proper controls are consistently managed and uphold the highest levels of security standards industry-wide.

Environmental Policy

Environmental Policy

DMM’s core values include support and care for the environment. Our Environmental Stewardship Program includes ongoing and developmental best practices that reflect our commitment. Our best practices include 100% recycling to a complete heat recovery ventilation system where we recapture the heat from our manufacturing process and reuse it through a heat exchange system. We have a variety of environmental best practices we deploy company-wide.

In The Community

In The Community

At DMM we contribute to our community by offering our time, talent and resources. Many of take part in activities that support non-profit organizations. The company supports the development of a variety of organizations that include MyPlace Teen Center, Maine Cancer Foundation, Project Grace, Scarborough High School, Youth Alternatives, Juvenile Diabetes Research Foundation, People’s Regional Opportunity Program, Portland Firefighters Burn Foundation, People’s Regional Opportunity Program, and Aspire to name a few.

Contact us if you would like to learn more about our policies above.

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Our trusted partners

In a world where change is the only constant, our alliances with technology leaders help us stay ahead of the technology curve and offer customers state-of-the-art services solutions and powered by the latest technologies.

Learn More

Want to be part of an exciting team?
Check Out Careers At DMM

DMM prides itself on creating a collaborative work environment for its employees. We provide tools that allow employees to succeed and live with an attractive work-life balance. DMM believes in providing equal employment opportunity for all aspects of employment.

Check Out The Careers Page to learn about what it’s like working at DMM and to see our available positions.

Careers At DMM